Frequently Asked Questions (FAQ)
Find out the answers to the most frequently asked questions about FilterOne polices, procedures and our assorted product lines.
Billing and Shipping FAQ
Billing & Customer Service FAQ
The FilterOne Price List is available to qualified customers upon request. Please contact us at 888.829.2781 or e-mail us at firstname.lastname@example.org to request a catalog.
Orders may be placed via:
|Phone:||888.829.2781 or 713.973.2875|
|Fax:||866.512.4057 or 713.979.4613|
|Online Form:||Online Order Form|
We accept several payment different methods for payment:
|C.O.D.||Payment in full is to be made at the time of delivery.|
|Credit Card||We accept VISA, MasterCard, American Express and Discover credit card payments. The card will be verified and charged the day the order is shipped.|
|We accept PayPal payments. A PayPal invoice can be sent to the customer’s registered PayPal e-mail address. Invoice due upon receipt.|
|Net 30||Balances are due 30 days after an order is invoiced. The customer is responsible for any finance charges on past-due accounts. To qualify, customers must apply for credit with FilterOne.|
|2% ACH||A 2% discount is applied to each order when an ACH withdrawal is made directly from the customer’s checking account. Withdrawals are made one day following shipment of the order. Please Contact Us to apply.|
|ACH 30||Customers with an approved Net 30 Account can have payments withdrawn directly from their checking account 30 days after each order has been invoiced.|
All shipments are F.O.B. Houston, Texas.
Our standard shipping methods are FedEx Ground and FedEx Freight. Other shipping methods are available upon request.
Both FedEx Ground and FedEx Freight provide e-mail shipping confirmation. Customer’s may provide us with their e-mail address to receive these confirmations.
Items Damaged in Transit
We are not responsible for damage, shortage or loss incurred during shipment. Check shipments for damage or shortage before acceptance. The recipient is responsible for filing a claim with the freight carrier for any and all damage, shortage or loss.
Delivery / Lead Time
Stock items are generally shipped the same day if the order is placed before 2:00 p.m. Central Standard Time. Custom assembled items ship within 48 hours of the original order date. Large orders and non-stock items may require additional lead time. Items currently out of stock will be automatically backordered and shipped when received.
The warranty period commences from the date of purchase. Warranty is for material and workmanship, not filter cartridge life. If within twelve months from the date of purchase, any replaceable element. i.e. filter cartridge, is found to be defective in the judgement of FilterOne’s professional staff, FilterOne will replace such part at no charge F.O.B. Houston, Texas. FilterOne however, shall not be liable for damages or by failure of any parts due to normal wear and tear. FilterOne will not be responsible for products that malfunction due to user neglect or unauthorized modification. Any malfunctioned part of FilterOne must be shipped prepaid to FilterOne. The warranty contained above does not extend to any goods not manufactured or assembled by FilterOne even though supplied by FilterOne. Goods not manufactured or assembled by FilterOne carry only the warranty (if any) of their makers and the Purchaser is entitled to the benefit thereof only so far as FilterOne has the power to transfer it. FilterOne shall not be liable for any special, indirect or consequential damages. The warranty described above is in lieu of any other warranty express or implied. FilterOne makes no warranty either express or implied with respect to any product.
Defective Goods & Warranty Processing
An item returned for warranty consideration without prior authorization will be refused. Call FilterOne for a RMA (returned merchandise authorization) number. FilterOne and its manufacturers reserve the right to repair or replace defective merchandise. If pre-warranty replacement merchandise has been sent and the warranted goods are repairable, the repaired product will be returned to the customer at FilterOne’s expense and the pre-warranty invoice will be for the customer’s account. If the warranted product is not repairable a replacement will be sent at FilterOne’s expense or an offsetting credit invoice will be issued to your account. If the warranty consideration is denied, all expenses will be applied to the customer’s account.
FilterOne will correct our errors at no charge to the customer. Call FilterOne for a RMA (returned merchandise authorization) number. Returned merchandise is to be returned freight prepaid. Only new and marketable items may be returned. A RMA not used in 30 days will expire. A return received after the allowed 30 day period will be refused and the invoice will be payable within terms. Special order goods are not returnable. FilterOne reserves the right to apply a twenty-five percent (25%) restocking charge on all returned items.
Assorted Product Lines FAQ
FilterOne Systems FAQ
Which FilterOne System should I install before my ice machine?
Click here to download our ice machine sizing guide
Which FilterOne System can be used in place of a Hoshizaki filtration system?
Click here to download our Hoshizaki / FilterOne comparison guide